Terms & Conditions

This User agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of graphitethinking.com web service (referred to hereinafter as the Service) owned by Graphite Hong Kong . When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

Contact details of the Service Provider:
Graphite Hong Kong
Rm 6, 7/F Wah Lai Industry Center, 10 – 14 Kwei Tei Street, Fo Tan, Shatin, New Territories , Hong Kong

 

Use of the Service

  • You must be eighteen or older to order products from the Service.
  • Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

 

Registration

  • The User can register by filling out the registration form and choosing a username and password. To register, the User must provide his/her real name, address, phone number/ mobile phone number and e-mail address.
  • By registration, the User warrants that he/she has read the provisions of this Agreement, agrees to these provisions and pledges oneself to comply with these provisions.
  • The User ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this Agreement.
  • Registration is free of any charges.

 

User responsibilities

  • The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.
  • The User warrants to the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
  • The User warrants that he/she is over 18 years old.

 

Payment

  • we accept payment by Paypal, Visa & Mastercard
  • Graphite Hong Kong reserves the right to reject any order in its sole discretion.

 

Product prices

  • The product price is the price displayed for the item on the Service at the time of ordering.
  • Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
  • All the product prices are displayed in HKD or USD

 

Delivery

  • Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
  • Delivery times vary from product to product. Delivery time is determined by the availability of the product and order destination.
  • Order within Hong Kong will be shipped by Hong Kong Post, subject to the user’s selection.  while order outside of Hong Kong to other country will be shipped by Hong Kong Post or EMS for Express Shipping, subject to the shipping cost selected by the user.
  • For international shipping, order will be shipped by Hong Kong Post, or please contact us at info@graphitethinking.com for more shipping options for international shipment
  • Graphite Hong Kong reserves the right to deliver different products ordered at the same time separately and takes responsibility for the loss and damage of the product occurred during the delivery

 

Returns and Exchange Policy

All items are carefully inspected and packaged prior to shipment. Please check your order upon arrival for any damage. If items have arrived damaged, make a return within 7 days. Please note that you will lose your right of return if you don’t make the return within 7 days after receiving your goods. We will arrange a new stock for exchange if the claim is accepted.

please email info@graphitethinking.com with photos of the damaged part within 7 days. Please also keep the original package for inspection. We will arrange a new stock for exchange if the claim is accepted. Return Shipping fee will be shouldered by Graphite

 

Returns and Exchange Procedures:

  1. Please contact us at info@graphitethinking.com with your order number and photos of the damaged part within 7 days. Please keep the original package for inspection.
  2. Once the claim is accepted, you will receive an email with your return number
  3. Please return your goods with the original receipt to our shop:

408 remex centre, 42 wong chuk hang road, hong kong, within shop opening hours

Packages sent without first contacting us will not be accepted.

Return orders are restricted to following conditions:

  1. Returns or exchange for special order furniture that is made to your specifications
  2. Sales/Discounted items is not eligible for return.
  3. All delivery fees are non-refundable.

 

Upon dispute, Graphite Hong Kong reserves the right to make the final decision on all return cases.

Should you need to contact us about any questions please email us at info@graphitethinking.com

 

Changes to the Service and this Agreement
Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

 

Language of this Agreement
The parties have agreed that this Agreement and related documents shall be written in English.